There's a fine line between playing hard ball and making an emotional decision.
Seeing that she is, in fact, pushed against the wall: low internal sellers mindshare, weak & few business partners, sagging confidence in her product, and a market share that leaves much to be desired, you summon every ounce of patience & compassion to still understand her and help her.
She is brilliant, that much everyone knows... but she can be quite difficult to work with especially at times when the going gets tough, push comes to shove, the shit hits the fan, etc etc.
Not losing your cool when she loses hers put things in perspective. Sometimes she acts based on insufficient info she carries regarding the problem. I try to then widen her understanding on the facts she may have missed. Sometimes she would just decide based on the assumption that everyone is greedy and against her. It is then that I remind her that losing this deal means more than losing $10K worth of sales. It may mean losing a partner than can bring in a third of your revenue targets this quarter. It may mean giving away yet another deal to the competitor, and possibly another point added to their already imposing market share.
In instances like these, don't even entertain the thought of daring her to make risky decisions. She will definitely take you up on that dare. She loves to play tough, but little does she realize that her toughness beguiles irrational decision-making and a sad if-you-don't-like-me-i-don't-like-you-too attitude of an eight year old.
Yes, $10K may be small beer compared to a the million-dollar opportunity another partner is working on elswhere. But the strain in the relationship, the questionable values she may be projecting, and the reputation of her brand management skills put in question will be worth much, much more than $10K.
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cheers! 3 hours spent at Gloss getting a mani, pedi and a wax job
it's ok... if you had to wait another 30 mins online to talk to him (at least you got yourself blog-updated!)
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6 comments:
problems faced by managers,eh? goodluck! i know how it feels when there's a particular team member who's "lost".
more of a colleague... it's the dragon lady at work. she, the brand manager, and i the partner relationship manager, oftentimes do not see eye to eye. but i guess that's why there are these roles right? check and balance. if only she can be less difficult to work with!
hey cuz! found your blog at last :)
Why do you question that i was able to guess who this person is? Hahaha! "Dragon lady" would best describe her.
Seriously though, hakuna matata! No worries. Things will work out, i promise :-)
***iris***
hmmm...kilala ko rin to! :)
hindi yun 30 mins bud ha? come here nga ulit! >:D<
cuz! what's your blog? link me, link me!
hester bester, agree with you. i'm learning a lot from dealing with her... so there :)
totonbud, welcome, welcome! i'm so proud that you know how to post na, hehe!
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